1.

AGENCY DISCLOSURE- Banyan Landmark, LLC. shall act as the agent & representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners.

2.

CHECK-IN TIME IS 3:00 PM - We make every effort to have the premises ready for Guest occupancy at check-in time, but Agent cannot guarantee the exact time of occupancy.  

3.

CHECK-OUT TIME IS  11:00 AM - This is strictly enforced so that Agent has adequate time to prepare the property for the next guest.

RESERVATION REQUIREMENTS - 50% of the total rental fee is required in advance to hold reservation. During Peak season, May 23rd through August 29th, 2009 , only standard rental week reservations from Saturday to Saturday will be accepted. For certain Holiday and Special Event dates, a minimum two (2)-night reservation period maybe required. All rental fee balances must be paid in full 14 days prior to arrival. Failure to pay remaining rental fee balances prior to 14 days to arrival shall be considered forfeiture of reservation and any prior deposit shall be refunded minus a $50 cancellation and reservation fee ($25.00 administration fee plus prepaid reservation fee of $25). Agent cannot accept checks for rental fee payments on reservations made less than 14 days before arrival. Please reference reservation dates and property number when sending check or money order. Upon receipt of deposit; confirmation and directions to the Meridian Plaza will be mailed, faxed or emailed to Guest.

SECURITY DEPOSIT – All Guests shall be required to provide Agent, and Agent’s rental management company, with a valid VISA, MasterCard or American Express credit card number prior to arrival and also to Agent’s rental management company at the time of check in. Guest is notified, and hereby agrees, that any damage to premises or contents caused by Guest, and/or Guests family, invitees, and/or other relations utilizing premises, or required cleaning costs that are beyond normal wear and tear, or reasonably and normally incurred in connection with occupancy of premises, shall be charged to Guest’s credit card and shall not be refundable. Guest(s) acknowledges Agent(s) authority to deduct for damages to the unit occupied by the Guest(s) and/or his/her Guest(s). Each Guest will be financially responsible for damage done to the property beyond normal wear and tear. If damage to a property or it's property within, is discovered after the Guest(s) departure, the Guest will be notified of any excessive cleaning needed, or repairs made, and the amount will be charged to Guest’s credit card. Agent will pursue collection to the fullest extent. Guest(s) will be responsible for any damage caused by guests(s), guest(s) family, and guest(s) invitees.

CANCELLATION - A $25.00 administration fee is assessed for all cancellations along with the prepaid reservation fee of $25. However, if Guest(s) cancel less than fourteen (14) days prior to the arrival date, Guest(s) advance payment will be forfeited unless the property is re-rented at the same rental rate and for the same rental time period. Any refunds may be made by credit card, PayPal or check at Owner’s discretion. (For a refund of deposit, cancellation must be in writing and RECEIVED no later than 14 days for all properties prior to arrival date, less a $25.00 administration fee and reservation fee of $25).

SEND REQUESTS IN WRITING TO:
Banyan Landmark, LLC.
12856 Westleigh Drive 
Houston, Texas 77077 
or Email: info@reserveourcondo.com

RESERVATION CHANGE FEE - All reservations that need date changes are subject to a non-refundable $25.00 rescheduling fee per change. All changes must be done prior to cancellation period expiration. You must make changes at least Thirty (30) days or more prior to your arrival date. 

NO SHOW/EARLY CHECKOUT POLICY - No refunds will be given for non-arrivals. The total amount of the reservation period will be charged. Other than the mandatory evacuation of premises, no refunds will be given for partial stays or early checkouts. 

RETURNED CHECKS - A $50.00 service charge will be incurred for any returned checks.

CONFIRMATION - Confirmation of the reservation will be mailed, faxed, or emailed to Guest(s) upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates, mailing address, and accommodations. Any errors in reservation information must be directed to Banyan within seven days of receipt of mailing. Please note the unit has a maximum occupancy of 4-6 people (maximum of 4 adults). Failure to abide by occupancy limits shall be grounds for termination of reservation and forfeiture of rental fee. The minimum age required to rent is 23 years old.  

KEY/KEY CARD - A key card or room key will be issued to you at the time of your arrival. Specific instructions on how to pick-up your key will be provided prior to your arrival. Specific instructions on turning in your key will also be provided.

SATELLITE/CABLE TELEVISION - All units come with basic cable service. Agent(s) are not responsible for outages of service. 

PHONE CALLS - These units do not come equipped with a land line.

SMOKING - Smoking is not permitted inside units. Outside smoking is permitted on balcony. Please properly dispose of any trash and please do not litter. Smoking in unit shall be grounds for termination of reservation and forfeiture of rental fee. 

LINENS - A basic supply of linens are provided in each property. One set for each person as set by the maximum allowed at that property. Bed linens are not changed during your stay. Agent can make arranges for daily maid service prior to arrival. In these cases, guest(s) are responsible for any additional fees. Agent will provide renter with information regarding additional maid service and provide the option to decline or accept. You may want to bring your own beach towels for use on the beach and pool. 

WEB LISTINGS & PRICING - Information regarding listings is believed to be accurate but cannot be guaranteed. We have made every effort to ensure that all the information on Agent(s) website is current and accurate. The possibility of errors and omissions exists. We will be happy to confirm all data contained on the website or other marketing materials by mail, fax, or email or answer any questions you may have prior to booking your reservation. Rates, fees, and taxes are subject to change without notice. Rates for holidays, special events, and weekends may be higher. Rates do not include tax or cleaning fees and are subject to change. Our properties can be rented with a two-night minimum during the Fall, Winter and Spring seasons. Weekly stays run from Saturday 3:00PM to Saturday, 11:00AM.

CLEANING REQUIREMENTS – Guest(s) are required to leave the property in the same general condition it was when Guest(s) arrived. Dishes should be washed, if possible, or placed in dishwasher for cleaning. Used towels should be placed in shower/tub. Please do not make the beds on your departure date. The refrigerator should be empty and clean. All trash including used bar soaps should be bagged and placed in outside hallway directly by front door of unit. Agent(s) will dust, vacuum, sanitize and clean all towels and linens upon Guests departure. Guest(s) is responsible for any damage, abuse, excessive cleanup requirements, or loss caused by any member of Guest(s) party to the property or its contents during Guest(s) occupancy. Inspectors walk through each property after checkout to ensure the property is left in good order. Agent(s) will make that final determination of the necessity of any charges to Guest(s). Maid service and other cleaning arrangements during your stay are available for an additional charge.

CHECK OUT PROCEDURES - The following items must be complied with before check out or Guest(s) may be required to pay additional cleaning charges.

REPAIRS & SERVICE CALLS - Agent(s) cannot guarantee against mechanical failure of heating, air conditioning, hot tubs, TVs, cable reception, VCRs, or other equipment, appliances or services. Please report any inoperative equipment to the front desk immediately. Agent will make every reasonable effort to have repairs made quickly and efficiently. Should a repair technician make a service call to a unit and find the reported equipment to be in working order and the problem was due to the Guest(s) oversight or neglect, the charge for the service call will be the Guest(s) responsibility. No refunds or rent reductions will be made due to failure of appliances or equipment. All maintenance requests must be reported to the front desk or Banyan as soon as possible after Guest has identified a problem. PLEASE do not put off notifying us immediately as delaying notification could unnecessarily cause further damage and hinder efforts to have repairs performed quickly. Guest(s) understands and agrees that Agent(s) may enter the rental property at any time for the purpose of making needed repairs. 

HOUSE PARTIES & GUESTS – HOUSE PARTIES ARE NOT ALLOWED! Guest(s) agree that the unit has a maximum occupancy capacity of 4 to 6 people. Guest(s) agree that Guest(s) shall not permit more than the allowed number of people to occupy the premises at any time. Guest(s) understand that if unit or property is occupied by more than the number of people allowed as stated above, it may result in the loss of total rent fee, security deposit and/or additional charges to Guest’s credit card.Guest Occupancy in use of premises shall not be such as to disturb or offend neighbors. The use of firearms, or fireworks is strictly prohibited. Guest(s) certify that they have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations. Further, Guest(s) agrees and understands that failure to abide by occupancy limits may result in Guest(s) forfeiture of reservation, request to vacate premises and loss of total rental and security deposits with no refund. 

RIGHT OF ENTRY - Guest(s) agree that the Agent(s) reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements thereto as Agent(s) may deem appropriate.

LOST & FOUND - Check all drawers, closets and under beds prior to check out for your personal belongings. If any item is left behind and found by the cleaning service or management, it will be brought to our office. We will attempt to contact you about the found item and the item can be packaged and returned to you with applicable shipping charges. All items not claimed with-in 30 days will be donated to a non-profit charity.  

INDEMNIFICATION AND HOLD HARMLESS – Guest(s) agree to indemnify and save harmless the Owner and Agent(s) for any and all liabilities, theft, damage, cost or expense whatsoever, including attorney fees, arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) and/or Guest (s) family, Guest (s) invitees or Guest (s) agents use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s) and/or Guest (s) family, invitees or agents.

CREDIT CARD – I, Lessee, am providing my credit card number as a guarantee. I agree to pay all rent and/or any outstanding long distance phone charges, accept all terms of the lease agreement and accept all liability for any damage beyond normal wear and tear during the term of my lease with BANYAN LANDMARK, LLC. If I fail to do so, I understand that these costs will be charged to my credit card and all credit card charges will be considered final.